FAQs
What are your payment methods?
We offer a variety of convenient and secure payment methods for your online purchases:
Credit Card: We accept all major credit cards such as Visa, Mastercard, Rupay and American Express.
Debit Card: Most debit cards with a Visa or Mastercard or Rupay logo are accepted.
Net Banking: You can pay directly from your bank account through our secure online payment gateway. This is a popular option in India.
Mobile Wallets: Pay conveniently using popular mobile wallets like PhonePe, Google Pay, Paytm, and BHIM.
Cash on Delivery (COD): This option allows you to pay for your order in cash upon delivery.
Do you offer gift wrapping?
Yes, we absolutely do! We offer beautiful gift wrapping at no additional cost.
What is your return policy?
We strive to provide high-quality products and a positive customer experience. If you are not satisfied with your purchase, you can return most items within 48 hours of receiving them. Please note that some exclusions may apply. For more information, please refer to our Refund Policy.
How long does shipping take?
Shipping times can vary depending on your order and your location. Here's a general guideline:
- Standard Shipping: Delivered within 72 hours.
Do you offer international shipping?
We currently only ship within India. However, we are working on expanding our international shipping options in the future.
What is your jewellery made of?
Our fashion jewelry is crafted from a variety of materials to create beautiful and affordable pieces. Here's a breakdown:
- Base Metals: We primarily use base metals like copper, stainless steel, and brass for their durability and versatility. These metals can be plated with gold or silver for a more luxurious look.
- Simulated Stones: We often use simulated stones made from glass or crystal to add sparkle and brilliance to our designs. These offer a beautiful and affordable alternative to precious gemstones.
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- We are committed to transparency and providing you with information to make informed choices. If you have any questions about the specific materials used in a particular piece of jewelry, please don't hesitate to contact us.
How do I care for my jewellery?
- Avoid harsh chemicals: Keep your jewelry away from cosmetics (hairspray, lotion, perfume), household cleaners, and chlorine. These chemicals can damage the metal and gemstones.
- Clean regularly: Use a soft, lint-free cloth to gently remove dirt and dust after each wear. For deeper cleaning, you can use mild dish soap and lukewarm water. Rinse thoroughly and dry completely with a soft cloth before storing.
- Store properly: Store your jewelry in a cool, dry place when not in use. Opt for fabric-lined jewelry boxes or pouches to prevent scratching. Separate pieces to avoid tangling or scratching each other.
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- Special care for certain materials: Some gemstones require special care. For example, crystal can be damaged by harsh chemicals and should be wiped with a damp cloth only. Always refer to the care instructions provided with your specific piece.
Ordering and Account Questions:
How do I create an account?
Creating an account with AUROZI is easy and can be done in just a few minutes. Here's how:
- Visit the AUROZI website.
- Click on "Sign Up" or "Get Started."
- Enter your email address and create a strong password. You may also be asked to provide your full name, date of birth, and contact information.
- Verify your email address. AUROZI will send you a verification code to the email address you provided. Enter the code to complete your registration.
How do I track my order?
Login to Your Account:
Head over to our website and log in to your account.
Go to Your Order History:
Once logged in, navigate to your order history section. This might be called "My Orders," "Order History," or something similar.
Find Your Order:
Locate the order you want to track using the order number or date.
Track Your Order Status:
Each order will display its current status. This may include information like:
Processing: Your order is being confirmed and prepared for shipment.
Shipped: Your order has left our warehouse and is on its way to you.
Out for Delivery: The courier company has your order and is attempting delivery.
Delivered: Your order has been successfully delivered.
Track with Tracking Number:
Some orders may have a tracking number associated with them. This number will be displayed on the order details page.
You can click on the tracking number or copy it to track your package's progress directly on the courier company's website.
Contact Us:
If you can't find your order or have any questions about its status, don't hesitate to contact our customer service team. We're here to help!
Can I cancel my order?
Yes, you may be able to cancel your order, but whether it's possible will depend on the stage your order is currently in. Here's a breakdown:
1. Order Not Yet Shipped:
If you haven't received a notification that your order has shipped, you can likely cancel it by:
i. Logging into your account and finding the order details.
ii. Locating a "Cancel Order" button or similar option.
iii. If you can't find the option online, contact customer service via phone or email.
2. Order Already Shipped:
Unfortunately, it may be too late to cancel an order that has already shipped. However, you may still have options:
Return the Order: You can initiate a return process once you receive the order. Details on return eligibility and procedures will be outlined in the return policy.
Refusal of Delivery: You can refuse delivery of the package when it arrives. However, there may be fees associated with this option. It's best to contact customer service to discuss the consequences of refusing delivery.
How do I use a discount code?
Once you've added all your desired items to your cart and proceed to checkout, look for a designated field labeled "AUROZI500".
Enter your discount code exactly as it appears (including any uppercase/lowercase letters and hyphens) in the designated field.
Click "Apply" or a similar button to activate the discount.
You should see the discount reflected in your order total before finalizing your purchase.
What should I do if I receive a damaged item?
We understand that receiving a damaged item can be frustrating. Here's what to do if you receive a damaged item from AUROZI:
Contact Us:
As soon as possible, please contact our customer service team by phone at 8081885118 or email at help@aurozi.com.
Information Needed:
When contacting us, please have the following information ready:
a. Your order number
b. A description of the damage to the item
c. Pictures of the damaged item
Return Process:
a. We will provide you with a return authorization number (RMA) and instructions on how to return the damaged item.
b. We recommend using a trackable shipping method with proof of delivery for your return.
Resolution:
Once we receive your return and verify the damage, we will offer you a few options:
a. Full Refund: We will issue a full refund for the purchase price of the item, including any applicable taxes and shipping costs.
b. Replacement: We will send you a replacement item, subject to availability.
c. Store Credit: We can issue you store credit for the value of the damaged item.
How do I know what size ring/bracelet/necklace to get? (Include a sizing guide or instructions)
We can mention sizes/lengths in the descriptions.
Are the gemstones/crystals real or imitation?
Our fashion jewelry utilizes beautiful, high-quality imitation gemstones and crystals. We use these materials to create stunning and affordable pieces that are perfect for everyday wear. Here are some advantages of using imitation gemstones in our jewelry:
a. Affordability: Imitation gemstones allow us to offer a wider range of styles and designs at accessible price points.
b. Durability: Many imitation gemstones are highly durable and resistant to scratching or chipping, making them ideal for everyday wear.
c. Variety: The world of imitation gemstones offers a vast array of colors and styles, allowing us to create unique and trendy pieces.
We are committed to transparency and want you to be confident in your purchase. If you have any further questions about the materials used in our jewelry, please don't hesitate to contact us.
Will the colors of the jewelry look exactly like the pictures on the website?
We use highquality photography and professional editing to ensure our photos accuratelyrepresent the colors of our jewellery. However, some slight variations may occur due toscreen settings.Here are some tips for getting the most accurate idea of the colors:a.View photos on different devices: Colors can appear slightly different on computers,phones, and tablets.
b.Calibrate your monitor: Regularly calibrating your monitor can help ensure accuratecolor representation.
c.Read customer reviews: See if other customers have commented on the coloraccuracy of the jewellery.If you have any questions or concerns about a specific piece, please don't hesitate to contactus. We're happy to provide additional information or photos.
Are your products guaranteed?
Yes, our products are guaranteed for against defects in materials and workmanship. If your product fails within this timeframe due to a manufacturing defect, we will gladly refund it. Please refer to our warranty policy for more details. While we use high-quality materials and take pride in our craftsmanship, we cannot offer a guarantee beyond this period. Normal wear and tear is to be expected. However, we stand behind the quality of our products and are happy to answer any questions you may have about their use and care.