Privacy Policy

1. Introduction

At AUROZI, your trust means the world to us. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit or interact with us on www.aurozi.com.

We may update this policy from time to time to reflect changes in our business or legal obligations. We encourage you to review it regularly so you’re always aware of how your data is being used.

By using our website or services, you agree to the practices outlined in this Privacy Policy.

2. What Information Do We Collect?

When you interact with us — whether it’s browsing, registering, shopping, or chatting — we may collect the following details:

Personal Information:

  • Name (first and last)

  • Email address

  • Phone number

  • Address, PIN code

  • Birthday, Anniversary (optional)

  • Your preferences, reviews, and feedback

Device & Usage Information:

  • IP address

  • Browser and device details

  • Pages you visited

  • Products you added to cart/wishlist

  • Links you clicked

  • Login and usage activity

Payment Details:

  • Debit/Credit card information

  • UPI or bank details (only at time of purchase)

  • Billing and shipping details

We collect this data to give you a smooth, customised shopping experience.

3. Why Do We Use This Information?

We use your data for the following reasons:

  • To process your orders smoothly

  • To send order confirmations and shipping updates

  • To share exciting offers, reminders, and event updates

  • To personalise your experience and make relevant suggestions

  • To improve our website, customer service, and product offerings

  • For legal and security reasons, like fraud prevention and server safety

We also analyse customer behaviour (in a general, non-intrusive way) to improve our services.

4. Cookies & Tracking

Like most websites, we use cookies and similar tools to:

  • Personalise your experience

  • Show you relevant ads and offers

  • Understand how our site is being used

Note: You can disable cookies in your browser settings, but some parts of the website may not work smoothly without them.

5. Sharing of Your Information

We may share your information only with trusted partners who help us:

  • Deliver your orders

  • Provide marketing and customer service

  • Process payments securely

  • Improve our platform through analytics

We do not sell your data to any third-party for marketing purposes without your clear permission.

In special cases like legal obligations or fraud investigations, we may disclose your information to government authorities.

6. Your Consent Matters

By using our website or providing your details, you consent to our Privacy Policy. This includes our right to collect, store, and use your data as described above.

You can always withdraw your consent or update your information by contacting us at 📧 help@aurozi.com.

7. Your Rights

You have full control over your data. You can:

  • Access and review your personal info

  • Correct or update your information

  • Ask us to stop using your data for marketing

  • Request to freeze or permanently delete your profile

📩 To do any of the above, simply email us at help@aurozi.com.

8. Data Retention

We keep your information only as long as needed to fulfill your orders or legal obligations. After that, it’s safely deleted or anonymised.

9. Security First

We take data security seriously. Your information is stored on secure servers and we follow best practices to protect it. However, as with any online platform, complete security cannot be guaranteed.

10. Opt-Out & Profile Deactivation

You can choose to stop receiving promotional emails and messages anytime.

You can also:

  • Freeze your account temporarily (you won’t lose your data)

  • Delete your account permanently (this erases all history, saved info, and benefits)

If there are pending orders or disputes, we may delay deletion until they’re resolved.

11. Grievance Officer (As per Indian Law)

We’ve appointed a Grievance Officer to handle your queries or complaints:

Grievance Officer: Satyendra Singh
📧 Email: customer.grievances@aurozi.com
📍 Address: Sa 22/79 B1, Puranapul, Pulkohna , Varanasi, Uttar Pradesh 221007, India

For any privacy-related help, feel free to contact us at 📧 help@aurozi.com

Thank you for trusting AUROZI with your precious moments and sparkle ✨