Refund Policy

At AUROZI, your happiness and trust mean everything to us. We want you to feel confident when shopping for your favourite fashion jewellery on www.aurozi.com. That’s why we’ve created a simple and transparent refund and return policy.

🛑 If You Receive a Damaged Package

If the parcel you receive looks tampered with or damaged from the outside before you open it, please do not accept the delivery.

Here's what to do:

  1. Take a clear video and at least 2 photos of the parcel.

  2. Send them to us via:

  3. Do this within 24 hours of delivery.

Once we review your submission and verify the issue, we’ll send you a replacement at no extra cost.

🔁 Return / Exchange / Cancellation Policy

You can request a return or exchange within 48 hours of receiving your order, as long as:

  • The product is unused, with original tags and packaging intact.

  • You have a valid proof of purchase (invoice, order confirmation email/SMS).

Returns or exchanges are accepted only if:

  • You received a damaged item.

  • You got the wrong product.

💡 In such cases, we will bear the return shipping charges.

❌ Refunds Not Allowed If:

  • The item is in good condition and matches your order.

  • The return request is found to be false or misleading.

  • The product has been used, altered or damaged by you.

💸 Refund Process

  • Refunds will be credited to the original payment method within 5–7 working days after we receive and verify the returned item.

  • For COD/POD payments (paid via UPI/Debit/Credit at delivery), store credit will be issued instead of a direct refund.

🛍️ Order Cancellations

You can cancel your order only if it hasn’t been shipped yet.

Please note:

  • No cancellations allowed after dispatch.

  • Festival offers or special promotions are non-cancellable.

  • If you cancel after making the payment, we will deduct:

    • 2% payment gateway charge

    • Any applicable shipping charges (if dispatched)

  • Refunds for cancelled orders will be processed within 5–7 working days.

📦 How to Return a Product

  1. Contact us at help@aurozi.com or +91 8081885118 within 48 hours of receiving your order.

  2. We will share an RMA (Return Merchandise Authorization) number and return instructions.

  3. Pack the product safely in its original box, clearly mention the RMA number, and send it to the given address.

  4. Use a trackable courier service and keep proof of delivery for your records.

⚠️ Return shipping costs are to be borne by you unless the product is defective or wrong.

🤝 Need Help?

We’re always here for you!
Just reach out to our friendly support team at 📧 help@aurozi.com or 📱 +91 8081885118.

🔄 Policy Updates

This refund policy may change from time to time. Please check the latest version on our website before placing your order.

For more details, also refer to our [Terms of Service].